Student Connection
MANAGEMENT
1. PLANING
Planning is the process by which one determines whether to attempt a task, works out the most effective way of reaching desired objectives, and prepares to overcome unexpected difficulties with adequate resources. Planning is an up-front investment in success.
Forecasting
Frequently, young people work to the informal economy for hours getting low wages as unstable worker. Decent work for youth have a multiplier effect for the whole economy by encouraging the demand for goods and services and increasing financial revenues. Demand for social services would fall down because they spend their time in a productive way, positive for their self-stem and healthy. The satisfactory beginning in their professional careers allows young people to pass from the social dependency to the self-sufficiently and help them to escape poverty and to contribute actively in society.
Source: http://www.ilo.org/youthmakingithappen/PDF/rep-vi_es.pdf
Conferencia internacional del trabajo; El empleo de los jĆ³venes: vĆas para acceder a un trabajo decente. Oficina Internacional del Trabajo, Ginebra-Suiza.
General Objectives
* Understand customerās needs.
* Provide the service needed to connect students looking for a job with
potential employers.
* To be at the scope of our customers when required via e-mail, through the webpage, by phone call or even in person.
* Improve the design of the webpage to make it habitually user friendly.
* To offer diverse terms of payment.
* To offer the best work environment to our employees in order to get their commitment to the organization.
Business Consultant Objectives:
* To provide all the information required for customers
* To develop loyal and successful relationships with customers
*Make successful meetings with customers and potential customers
Strategies of Business Consultant:
* Being available for meetings and arriving always on time.
* Making a weekly schedule to meet customers in the place set up.
Technical and Customer Advisor Objectives:
* To maintain all the information on the webpage updated
* To guarantee the perfect performance of the webpage
* Generate affective phone calls with customers and potential customers
Strategies of the Technical and Customer Advisor:
* Checking every day the webpage
* Submit the information provided by customers
* Fulfilling customersā demands
* Avoiding to touch topics unrelated to the companyĀ“s offers and services during phone calls.
Hierarchical Objetives/Strategies
Administrative Objetives:
* To give the correct guidance to all the lowers levels in the organzation.
* To make sure the company follows the path it supposed to follow.
* To ensure an economic growth of the company.
Administrative Strategies:
* Establish committees to give information and instructions to workers in the lower level.
* Continuous reports of each area to know how the performance in every department is.
* To deploy an successful marketing and selling program to guarantee economic growth.
Operational Objetives:
* To become the most efficient department in the company.
* To maximize the productivity of each department.
* To help to fulfill the administrative objectives.
Operational Strategies:
* Doing the tasks each department is suppose to the in the best and fastest way, reducing costs and time.
* By doing a task schedule, giving more importance to the key duties.
* To focus on the growing of each department, following orders and taking into account every recommendation.
General Strategies
* Hire the most qualified person to manage the services through the webpages and with the communicational skills required to represent the organization during the visits to potential customers.
* Acquire the most popular online paymentā service to offer it to our customers.
* Create advertising campaigns around the country and online.
* Gaining the loyalty of our customers.
Goals
* To be the students first choice when it comes to looking for a part-time job.
* To be the first choice of company when itās about finding employees.
* To be the most recognizable company linking students that looks for a job with potential employers.
Policies
* All employees must be in time for job.
* All employees have to accomplish all the daily tasks assigned.
* All employees must and will be treated equally.
* It is forbidden to drink alcohol while in work.
* It is forbidden to smoke inside the office.
* Employees must respect the dress code: formal clothes.
* Always to be in time for meetings with customers or within the organization.
2. ORGANIZING
Organizing incorporates all managerial activities that result in a structure of task and authority relationship. It means deciding who does what and who reports to whom.
Organizational Estructure
Organizational Chores
Job Descriptions
3. MOTIVATING
Motivating is the process of influencing people to accomplish specific objectives. Motivation explains why some people works hard and others do not, it involves efforts directed towards shaping human behavior, which includes leadership, communication, work groups, behavior, job satisfaction, job enrichment, needs fulfillment, employee morale and organization change.
Our mechanisms to motivate our employees:
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*Promoting communication over all the functional areas, making them to know what the other does and how they can help each other to better accomplish the objectives and in that way they will get all the rewards planned for achieving the objectives.
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*Let them to develop personal ideas about the company itself, improvements, new market segment or innovative ideas by earning them, developing the good ones and giving a percentage of the profit the company gets for their ideas.
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*Celebrate the success and the well performance of the company by organizing outings to party or hang out and create an environment where they feel in a family and at the same time have respect for them to foster them have respect to their boss.
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*Always tell them when they are doing something good, words like: āGood job, continue like thatā and correct them when they are doing wrong.
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*Give free day in their birthdays, and try to celebrate it in the same way of the companyās success celebration.
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*Support them in their personal goals by advising and directing them.
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*Give them bonuses based on the companyās performance (Achieving the objectives), those bonuses are based on a 7% of the net incomes divided over all employees with the same amount.
4. STAFFING
5. CONTROLLING
The controlling function of management includes all of those activities undertaken to ensure that actual operations conform to planned operations. The controlling function of management is particularly important for effective strategy evaluation.
Performance Indicators of:
General Manager
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*Comply with the objectives and goals of the organization.
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*Obtain the profits stablished.
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*Check if the regular goals are being accomplish successfully.
Business Consultant
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*The number of customers served should be the same as the number of brochure provided.
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*Minimum 50% of customers should use the service more than once.
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*Fulfil the weekly schedule of meetings.
Technical and Customer Advisor
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*Only the information provided by the customer should appear in the webpage.
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*The incidence of problems with the webpage should be maximum once a week.
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*The average time per successful phone calls must be 5min.
